Frequently Asked Questions
Everything you need to know about bringing Freud quality into your home.
How long will it take for my furniture to be delivered?
Standard shipping typically takes 7-14 business days. For larger furniture pieces, our white-glove delivery service will contact you within 48 hours of purchase to schedule a specific delivery window.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made or bespoke furniture pieces are final sale.
Are your wood products sustainably sourced?
Yes, at Freud, we prioritize environmental responsibility. All our timber is sourced from FSC-certified forests, ensuring that your home aesthetic supports global reforestation efforts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger purchases.
Do you offer fabric samples before I commit to a sofa?
Absolutely. You can order up to five fabric swatches free of charge through our 'Swatch Request' page to ensure the color and texture match your living space perfectly.
Is there a warranty on Freud furniture?
All Freud furniture comes with a limited 5-year warranty covering structural defects and craftsmanship. This ensures your investment is protected against manufacturing issues.